Shipping & Returns
Returns & Exchanges
At One Horse, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer easy returns and exchanges.
Returns:
- Return Window: You can return items within 30 days of receiving your order.
- Return Shipping: A flat rate of $6.00 for return shipping.
- No Restocking Fees: We don't charge any restocking fees on returns.
- No Final Sale Items: Everything is eligible for return within the 30-day period.
Please ensure your item is unused, unworn, and in its original condition with tags attached.
Exchanges:
- Free Size Exchanges: If you need a different size, we offer free exchanges! Simply contact us within 30 days of receiving your item, and we’ll cover the shipping cost for your size swap.
- How to Exchange: To exchange for a different size, just reach out to us, and we’ll guide you through the process.
How to Return or Exchange:
- Contact Us: Email us at help@shoponehorse.com to initiate a return or exchange.
- Return Instructions: We’ll send you detailed instructions on how to return or exchange your item.
- Refund Processing: Once we receive your return, we’ll process your refund within 5-7 business days.
Thank you for shopping with us! If you have any questions, feel free to reach out to our customer service team for assistance.